Frequently Asked Questions (FAQs)
1. What types of honey do you offer?
We offer various types of honey including Clover Honey, Acacia Honey, Fakher Sidr Honey, Wild Mountain Honey, and Royal Sidr Honey.
2. What is your return policy?
We offer a hassle-free return policy to ensure customer satisfaction. If you’re not happy with your purchase, please contact us to make it right.
3. Do you offer free shipping?
Yes, we offer free shipping on orders above 199 AED inside the UAE.
4. Is your honey tested for quality?
Yes, all our honey products undergo rigorous testing and certification to meet the highest industry standards for purity and taste.
5. Are there any ongoing promotions?
We often have promotions such as "Buy 3 Get 1 Free" on selected honey products. Check our Promotions section for current offers.
6. How can I track my order?
You can track your order through our Order Tracking page.
7. What payment methods do you accept?
We accept various payment methods including Visa, MasterCard, and PayPal.
8. How can I contact customer support?
You can reach us at info@abani.ae or call us at +971 5662 266 58.
9. Can I change or cancel my order after it's placed?
Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer support for assistance.
10. Do you ship internationally?
Currently, we only ship within the UAE.
11. Are your products organic?
Yes, our honey products are 100% organic and sourced from trusted suppliers.
12. Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options for businesses and events. Please contact us for more details.
13. What is the shelf life of your honey?
Our honey has a shelf life of up to 2 years if stored properly.
14. How should I store my honey?
Honey should be stored in a cool, dry place away from direct sunlight. It does not need to be refrigerated.
15. Do you offer gift packaging?
Yes, we offer gift packaging options for our honey products. You can select this option at checkout.
16. How can I leave a review for a product?
You can leave a review on the product page after purchasing. Your feedback helps us improve our products and services.